Wholesale Shipping Protocols

It usually takes us approximately seven business days to process, package and ship your order. Once in a while, it might take us a little longer, in which case we will notify you by telephone or email. If you need a rush shipment, please email us at craig@jewelsofthereef.com or call us at 1-866-966-5687 and we will let you know if we can accommodate a faster process. We will not be able to ship your package until payment has been confirmed by our bank, so please be aware of this when you choose your method of payment. We cannot make any exceptions to this policy. If we are consigning our work in your gallery, we will need you to email us a confirmation that you received exactly what was included on our Packing List for your shipment once you receive it.

We ship with the USPS and sometimes with UPS. When you supply us with your email address, we will send you an email confirming that your package has been shipped along with a tracking number and the name of the shipper. Feel free to track your packages delivery progress through the shipper’s web site. We will also receive a Delivery Confirmation from the shipper that lets us know that your package has been delivered. If for any reason you believe that your package has not been delivered even though the shipper states that it has, please call the shipper immediately with your tracking number and let us know what the problem may be. We will work with you and the shipper to determine the problem and to help resolve the issue. Please call us at 1-866-966-5687 or email us at craig@jewelsofthereef.com if you need our help.

We offer different shipping services which will provide you with your preferred choice of speed of delivery and cost of shipping. If we are consigning our work in your gallery, we are paying for shipping to get our work to you. If you are purchasing our work wholesale, you will be quoted a shipping charge per your preferred delivery method and timeframe.

UPS will require a physical street address for delivery and will not deliver to a post office box, APO/FPO. The USPS will ship to a P O Box, APO/FPO or physical address that it serves. A telephone number is required for all orders.

Every shipment from Jewels of the Reef will be insured for at least the amount of purchase/value of the shipment and will cover the value of the package through the delivery to your destination address. Because of the high value of our shipments and the fact that the shipper cannot control what happens to the package after delivery, we require a signature upon delivery on all shipments.

Please inspect the package for damage prior to signing for it. You may reject the package from the shipper if you feel that the package has been damaged. If you feel that the package has been damaged, we recommend that you open the box and inspect the contents prior to signing for the package so that you may reject it if there is damage. Please call us at 1-866-966-5687 or email us at craig@jewelsofthereef.com if you need our help.